At Snozy Factory Company (“Snozy Factory,” “we,” “our,” or “us”), we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the personal data you provide through our website, www.snozy.eu (the “Website”). Moreover, it details your rights regarding your personal data and how you can exercise them.

1. Responsibility fr Personal Data In Our Privacy Policy

Snozy Factory serves as the data controller responsible for processing your personal data with the privacy policy. We comply with applicable laws and regulations, including the General Data Protection Regulation (GDPR), to ensure your data is handled securely and responsibly. Our commitment is to maintain the integrity of your personal information while actively protecting your privacy.

2. What Information Do We Collect In Our Privacy Policy 

We collect various types of personal data to offer you our services. The information we gather may include:

• Identification Information: Such as your name, address, email address, and phone number.
• Payment Information: Including details such as credit card numbers and billing information.
• Order Information: Details related to the products you order, along with any preferences you may specify.
• Usage Data: Information about your interactions with our Website, such as your IP address, browser type, pages visited, and the time and date of your visit.

Additionally, we may use cookies and similar tracking technologies to improve your experience on the Website.

3. How Do We Use Your Information?

We use your personal data for several important purposes. Specifically, we collect and process it to:

• Order Management: Facilitate and fulfill your orders, including handling deliveries and managing returns.
• Customer Service: Assist with inquiries, complaints, or support requests.
• Marketing Communications: Send newsletters, promotional offers, and other marketing materials (you may opt-out at any time).
• Website Security: Protect the Website from fraud, misuse, or illegal activities.
• Analytics: Analyze user behavior to enhance our services and tailor offerings based on your preferences.
• Legal Compliance: Meet legal obligations such as tax and regulatory requirements.

4. Legal Basis for Processing

We process your personal data based on several legal grounds. These include:

• Contractual Necessity: To fulfill a contract with you or take necessary steps prior to entering into a contract.
• Legal Obligations: To ensure we comply with regulatory requirements.
• Legitimate Interests: In cases where we rely on legitimate interests, such as improving our services or ensuring security, provided your rights and freedoms are not compromised.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. If you wish to have your personal data deleted, you can contact us. We will comply with your request in line with applicable laws.

6. Sharing of Information with Third Parties

In order to deliver our services efficiently, we may share your personal data with trusted third parties, including:

• Payment Processors: Companies that process payments on our behalf.
• Delivery Services: Shipping providers responsible for delivering your orders.
• IT Service Providers: Entities that help maintain and support our Website and services.

Each of these third parties processes your data following our instructions and implements strict security measures to safeguard your information.

7. Your Rights

You have several rights regarding the personal data we hold about you. These rights include:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: If any of your data is inaccurate or incomplete, you can request corrections.
• Right to Erasure: Under certain conditions, you have the right to request the deletion of your personal data.
• Right to Restrict Processing: You can request restrictions on how we process your data under specific circumstances.
• Right to Object: You may object to the processing of your personal data when we rely on legitimate interests.

To exercise any of these rights, please contact us at [email protected]

8. Complaints

If you have any concerns about how we handle your personal data, you have the right to lodge a complaint with a supervisory authority. However, we encourage you to contact us first so that we can address your concerns promptly.

9. Security and Data Protection

We use a range of technical and organizational security measures to safeguard your personal data from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and regular security assessments, all designed to provide the highest level of protection.

10. Dispute Resolution

If a dispute arises between you and Snozy Factory regarding these Terms, your use of the Website, or any order placed, you can submit the matter to the National Board for Consumer Disputes (Allmänna reklamationsnämnden – ARN) for resolution. We are committed to following ARN’s recommendations and will guide you through the process if necessary.

11. Contact Information

If you have any questions regarding our privacy practices or would like to exercise your rights, feel free to contact us at:

Email: [email protected]

We value your privacy and are committed to handling your personal data with the utmost care and respect. Thank you for trusting Snozy Factory with your personal information.