Terms & Conditions (“Terms”) govern your use of our website located at www.snozy.eu (“Website”) and your purchase of products from Snozy. By accessing or using our Website, or placing an order, you agree to comply with and be bound by these Terms. If you disagree with any part of these Terms, please refrain from using our Website or making any purchases

Ordering Products
You must place all orders directly through our Website under these Terms and Conditions. When you complete your order, you confirm that you are at least 18 years old and legally capable of entering into these Terms. Furthermore, you agree to provide accurate information during the entire ordering process. If you are using the Website on behalf of a company or other entity, you affirm that you have the authority to bind that entity to these Terms. This ensures that all details submitted are accurate and properly processed.

Purchase Agreement
Once Snozy confirms your order via email and receives full payment, the purchase agreement becomes final and binding. We will send you a confirmation email containing the details of your order, including the purchased products, prices, and any applicable fees. Therefore, it is important to verify that all the information is correct and notify us immediately if you spot any discrepancies.

Prices and Additional Costs
All prices are listed in Euros (€) and exclude taxes. Any additional costs, such as shipping fees, will be clearly presented during the checkout process before you complete your order. Snozy reserves the right to adjust prices at any time. However, these changes will only take effect once they are published on the Website. Although we strive to ensure the accuracy of all prices, we reserve the right to cancel any orders placed at incorrect pricing due to errors.

Payment Options
You can make payments via credit card or bank transfer. Your order will be processed and shipped only after your payment is successfully received. For this reason, it is crucial that you provide accurate and up-to-date payment details to avoid any delays or cancellations.

Delivery and Shipping
We offer delivery to all European countries, with an estimated delivery time of 3 business days after receiving your payment. Once we dispatch your order, you will receive a notification via email or SMS, including tracking details for your package. While we make every effort to meet the estimated delivery times, unforeseen circumstances may occasionally cause delays. If this happens, we will promptly inform you and provide updated information.

Unclaimed Packages
If your package is not collected within 14 days, it will be returned to us, and you will be responsible for covering any additional administrative and shipping costs. Therefore, it’s essential to track your package and ensure timely collection to avoid unnecessary fees.

Final Sale Policy
Please note that all sales are final. We do not accept returns or exchanges. We strongly recommend that you carefully review your order before completing your purchase. If you have any questions about our products or policies, feel free to contact our customer service team before finalizing your order.

Limitation of Liability
Snozy is not liable for any delays or non-delivery caused by factors beyond our control, such as natural disasters, acts of terrorism, or labor disputes. In such cases, we will notify you and take reasonable steps to resolve the situation. However, our liability remains limited to the fullest extent permitted by law, and we are not responsible for any indirect or consequential damages.

Complaints and Issues with Products
If you receive a defective product or a product that doesn’t match your order, you must file a complaint within a reasonable period, but no later than three years from the date of receipt. To resolve the issue, please contact our customer service team at support@snozy.eu, and we will handle your case as quickly as possible.

Dispute Resolution
Any disputes regarding these Terms, your use of the Website, or any placed order can be submitted to the National Board for Consumer Disputes (Allmänna reklamationsnämnden – ARN) for resolution. We will comply with ARN’s recommendations and guide you through the process if you need to pursue this option.

Contact Information
For any questions regarding these Terms or our privacy practices, feel free to contact us at support@snozy.eu. Our customer service team is here to assist you with any inquiries, ensuring that you have a positive experience. By using our Website and purchasing our products, you acknowledge that you have read and agreed to these Terms. To read our Privacy Policy, click here. Thank you for choosing Snozy!

Thank you for choosing Snozy!

Snozy Hemp Pouches
Support@snozy.eu